Effective: 03/16/2026

At this time, Fiona Maye Designs LLC ships within the United States only. We do not offer international shipping.

Processing Time

Please allow 5–7 business days for your order to be processed and shipped. Processing times may be longer during peak seasons, sales events, or due to unforeseen delays.

Shipping Time

Once shipped, orders typically arrive within 4–10 business days, depending on your location and carrier transit times. We are not responsible for carrier delays caused by weather, high volume, or other disruptions outside our control.

Shipping rates are calculated at checkout based on package weight and size. We primarily ship via USPS (or other major carriers as needed). Expedited shipping may be available for an additional fee.

Once your order ships, you will receive a confirmation email with tracking details. Please allow up to 48 hours for tracking updates to appear in the carrier’s system.

Lost or Delayed Shipments

Fiona Maye Designs LLC is not responsible for lost, stolen, or delayed packages once they have been handed over to the carrier. If your package is marked as delivered but you have not received it check with your local post office or carrier, verify the delivery address, ask neighbors or household members. If a package is lost in transit, please contact the carrier directly to file a claim.

If your order arrives damaged, please contact us within 48 hours of delivery at erin@fionamayedesigns.com with your order number and clear photos of the damaged item and packaging. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund if necessary.

Orders cannot be canceled or changed once they have been processed or shipped. If you need to update your shipping address, contact us immediately after placing your order at erin@fionamayedesigns.com. Address changes cannot be guaranteed once processing has begun.