Effective: 03/16/2026

At Fiona Maye Designs LLC, we take great pride in every product we design, make, and sell. If you are unhappy with an item for any reason, please contact us at erin@fionamayedesigns.com as soon as possible so we can help.

A. Digital Products (SVGs, PNGs, Seamless Patterns, Printables, etc.)

All digital product sales are final. Because digital files cannot be returned, we do not offer refunds, exchanges, or cancellations once a file has been downloaded. If you experience a technical issue (corrupt file, download error, etc.), email us and we will work with you to resolve it.

B. Craft Workshops

Workshop registrations are non‑refundable. If you cannot attend, you may transfer your registration to another person by notifying us at least 48 hours in advance. If Fiona Maye Designs LLC cancels or reschedules a workshop, you may choose a full refund or transfer to a future workshop.

C. Physical Items (Stickers, Accessories & Other Shipped Products)

All physical product sales are final. We do not accept returns or exchanges unless the item arrives defective or damaged. Please review product descriptions carefully before purchasing. We do not offer refunds or exchanges for ordering the wrong size, color, or design or buyer’s remorse or change of mind. If your item arrives damaged or has a printing issue, see the Exchanges & Replacements section below.

We will replace items only if they are defective, damaged, or sent in error. To request a replacement, email erin@fionamayedesigns.com with your order number and clear photos and/or video showing the damage or defect. We will review your claim and respond within 48 hours. If a replacement is approved and the item is no longer available, we will issue a refund for the purchase price.

Returns are accepted only in rare cases where we approve a refund for non‑defective items. The buyer is responsible for return shipping unless the item is defective. Items must be unused, in original condition, and returned within 14 days of delivery. Once we receive your return, we will notify you of approval or rejection. If approved, a refund will be issued to your original payment method within 10 business days.

Items marked Sale, Clearance, or Final Sale are not eligible for refunds, returns, or exchanges. These items will be clearly labeled in the product listing.

If you haven’t received a refund:

1. Check your bank account again.
2. Contact your credit card company — processing times vary.
3. Check with your bank — some institutions require additional time.

If you still have not received your refund, email erin@fionamayedesigns.com